Ordering & Payment
Whether you're a longtime fan or making your first purchase, we think you'll find shopping with Art.com to be fun, fast and convenient.
How To Place An Order?
Place the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Checkout" from within your cart and follow the instructions. You may also complete your order by calling us at 800-952-5592.
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Bill Me Later, PayPal, checks and money orders.
Mail payments to:
PO Box 742124
Los Angeles, CA 90074-2124
Note: Checks and money orders in excess of $250 are held for 7 business days before processing the order.
Pay By Phone
Selecting the Pay by Phone option allows you to complete your order online then call our Customer Service team with your order confirmation number and credit card information to apply payment securely over the phone. You’ll receive an order confirmation email that will include a payment reminder and our contact information along with a link to our Web site where you can review your order and also opt to pay online by credit card.
Order Cancellations & Modifications
To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team. We are unable to process cancellations for items that have already shipped. Please visit our Returns page or contact us for alternate options.
Sorry, we're unable to add additional items to existing orders or substitute individual components. To make these adjustments, you will need to cancel your existing order and place a new one.
Learn more about our Product Types and Framing and Other Services to find the art that best suits your style and budget. If you'd like help deciding on an item, our Customer Support Team is standing by to help. They're trained experts, and would love to hear from you!
Privacy & Security
We are committed to protecting your privacy. When you enter your credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL) and we store your credit card number in encrypted form for a limited amount of time, and our employees do not have access to this information. We do not store PIN data or security codes.
When will my credit card be billed?
Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped.
Most financial institutions will remove a pre-authorization hold from your account when the actual transaction amount is debited from your account or three to five business days after the pre-authorization request, whichever occurs sooner. Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization. Art.com will not release pre-authorization holds.
How do I find a specific item from your catalog?
Enter the exact name of the artwork or the catalog item number into the search box that appears at the top of each page.
Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate. Occasionally, minor modifications occur between printing runs. If you are not satisfied with the product you receive, you may return it within 30 days.
How accurate are the item dimensions listed on your web pages?
Art.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½"). If you are not satisfied with the product you receive, you may return it within 30 days.
Does Art.com offer a military discount?
Yes! Art.com offers a 35% discount to U.S. Military Members as a way of saying "Thank You" for your service. In order to qualify for the offer, we do require verification of your military affiliation through our partner SheerID. After being successfully verified, you will be issued a 35% off discount code to be used at checkout for any purchase over $30.